Parcel deliveries will require a signature on arrival.
Larger Pallet orders will be sent via a 2 man “white glove” service. The carrier will call ahead and book a convenient delivery date and then place in a ground level room of choice.
Very large or heavy orders may be sent on a palletised delivery. We would contact you directly to confirm this method and to confirm any delivery restrictions. Please note that this is a kerb side only service and you will be required to move product from the truck.
Vary based upon the type of equipment purchased. On Some occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your order. Please note this damage on the delivery note next to your signature just in case the order is damaged on the inside. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse the delivery and contact us via Contact Us stating the reason for refusal within 48 hours.
On larger palletised deliveries you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition.
It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note you must write down the number of boxes received on the delivery note next to your signature.
Any damage to the equipment or packaging must be noted on the delivery note next to your signature.
THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to Perfect Gym Solutions within 48 hours of signing. Perfect Gym Solutions cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.
If you refuse the delivery for any other reason that the goods being damaged in transit or if you have already informed Perfect Gym Solutions of your wish to cancel your order, you are liable for all outward and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outward and return freight costs.
If you cancel an order after it has been shipped but not yet received, you are liable for accepting the order and returning at your expense.
Any fitness equipment that has been removed from the box, installed or assembled is not covered by our returns and cancellation policy